Course Concerns
Presentation will not load or advance
These issues are usually due to poor network stability. Either from a weak internet connection, or multiple applications running during the presentation. Please try again once you can connect to a dependable network and do not run other applications ...
I get an "Alert" while taking my course. What do I do?
If you are seeing the below alert in the middle of a course, it simply means the course and the server have a slow connection. Our courses send your location in the course every slide you visit so this should not create a problem. The SCORM player ...
Can I stop in the middle of a class and come back later?
Yes! All courses have the ability to resume where you left off. When you return to finish your course, it will ask you if you want to resume at the last visited slide in the course, or start over. Make sure that you have not received a system message ...
Where is the "Day 1 In-Service" course?
Beginning in 2018, GCALS will not have classes dedicated to In-Service Days. This is to reduce issues when a staff member takes some online courses and some classroom courses as our facilities have different schedules for In-Service "Days". If you ...
It says I failed, but I didn't!
GCALS utilizes two systems to deliver these courses to the student. Sometimes these systems can get out of sync. Don't worry, the GCALS course system is the main records keeping location so all grades are safe. You may check back periodically to see ...
I accidentally took the wrong course...
If you took a Pre-Service Orientation(PSO) block and are actually needing the In-Service block, you will have to re-take the course. This is due to differences in course material, testing, POST codes, and ACA accreditation requirements. Likewise, if ...
I cannot find a course I need.
Please make sure the course you need is actually offered through GCALS. There are a few training organizations that the GDC utilizes to deliver training to our staff. We have listed a few of the common training courses that our staff takes that are ...